Help & contact
Support for claract
Need help with claract? Find answers to common questions or contact our team directly.
Common questions
How do I get access to claract?
If your organisation uses claract, contact your internal IT team or your claract contact to check your access and permissions. For questions about getting started, email us.
I need help with a feature or integration.
Tell us which claract feature or connected application you use and what you want to do. For questions about setup or permissions, involve your internal IT team if needed. Our support team can help with the next steps.
claract does not load or sign-in fails.
Check your internet connection. Save any open work, reload claract and try again. If access is managed by your organisation, ask your IT team to check your account permissions. Send us the error message if you still need help.
How do I report a problem or suggest an improvement?
Email our support team with a short description. For an issue, include the steps that led to it and the details listed below. You can use the same address for feedback and feature requests.
Help us understand your issue
Please include the following in your support request:
- The claract feature or integration your request relates to.
- Your browser, operating system and, if applicable, the connected application and its version.
- What you wanted to do, what happened and the steps to reproduce the issue.
- The exact error message and, if helpful, a screenshot without confidential content.
Do not send passwords, access tokens or confidential documents.